Eric Henriksen

Experience

Senior IT Infrastructure Administrator

Insurance Auto Auctions (IAA), Westchester, IL / Nov 2022 - March 2023

Performed troubleshooting of complex network issues.

Provided technical support to end users on various networking related issues.

Configured, monitored and maintained routers, switches, firewalls and wireless access points.

Resolved escalated tickets from Help Desk personnel within defined SLAs.

Mentored junior staff on best practices for process improvement initiatives.

Facilitated communication between departments in order to coordinate projects efficiently.

Consultant

Henriksen Consulting, Des Plaines, IL / Jun 2016 - March 2023

River Glen Presbyterian Church

Converted analog phone system to FortiVoice VoIP PBX

Configured and installed a managed switch and Ubiquiti EdgeRouter

Installed a Synology NAS system

Configured OpenVPN for remote access

IT Enterprise Network Architect

Sloan Valve Company, Franklin Park, IL / Apr 2019 - Nov 2022

Managed the upgrade of legacy core 6509's to Catalyst 9500 and 9300 switches

Management of eight domestic and three international sites leveraging Cisco for routing and wireless. Switching handled by a mix of Cisco and Juniper equipment.

Built out the network infrastructure for international sites in Mexico and India.

Deployed Out of Band management devices for quicker time to resolution

Developed network-related documentation.

Developed plans and budgets for network equipment replacement.

Network Administrator

Sloan Valve Company, Franklin Park, IL / Aug 2015 - Apr 2019

Implemented Okta & Office 365 SSO integration

Migration of Lync on-prem to Skype for Business in the cloud

SAP Contact Center - Consulted with Allison Smith for professional IVR and voice prompts

Performed an upgrade for CUCM and Unity Connection clusters from 9.1.2 to 11.5

Microsoft Intune - Configured Apple Device Enrollment Program for full management on iOS devices

Voice Communications Analyst

Sloan Valve Company, Franklin Park, IL / Aug 2013 - Aug 2015

Migration of a remote office from a Shore-Tel PBX to Cisco Call Manager/Unity Connection

Supported iPhones and iPads on SAP MDM

Responsible for management of SAP Contact Center at two sites

Helpdesk Technician

Sloan Valve Company, Franklin Park, IL / Feb 2012 - Aug 2013

Support of Windows XP/7/8

Support of Microsoft Office 2007/2010/2013

Deployment of desktop and laptop systems

Support of iPhone/iPad devices

IT Analyst

Motor Coach Industries, Schaumburg, IL / Nov 2009 - Feb 2012

Manage multiple Lotus Domino Servers at remote office locations

Support aged equipment while maintaining compliance with ticketing standards and SLAs

Facilitated minimal downtime while working with aged equipment

Manage on site backups with Backup Exec

Support 800 internal employees and 15 remote sales associates

Education

Harper College

Palatine, IL

Associates Degree

Business Management(Jun 2013)

ITT Tech

Mount Prospect, IL

Bachelors of Science

Electrical Engineering Technology(Jun 2003)

Skills

Cisco IOS/IOS-XE

Cisco Wireless

JunOS

SAP Contact Center

Checkpoint Firewalls

Linux (Ubuntu/Debian)

Palo Alto Firewalls

F5 Load Balancer

VMware VeloCloud SD-WAN

Microsoft Azure

Certifications

Cisco CCNA

Home Lab

Firewall: pfSense+

Wireless & Switching: Ubiquiti Unifi

Hypervisors: XCP-NG (Xen)